Legal
Our Privacy Policy, Terms of Service, and Cookie Policy — all in one place.
Privacy Policy
Last updated: 8 August 2026
1. Who We Are
SAVA Lines Pte Ltd ("SAVA Lines", "we", "us", or "our") is a Singapore-based third-party logistics provider offering warehousing & distribution, freight forwarding (LCL / FCL), and reverse logistics services. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services.
2. Information We Collect
We may collect the following categories of personal data:
- Contact details — name, company, email address, and phone number provided through our eBooking form or other correspondence.
- Shipment information — cargo descriptions, origin and destination details, tracking or reference numbers, and other data needed to provide logistics services.
- Technical data — limited browsing information collected as described in our Cookie Policy.
3. How We Use Your Information
We use your personal data to:
- Provide, operate, and fulfil our logistics services, including quotations, bookings, shipment tracking, and customer support;
- Communicate with you about your shipments, enquiries, and account matters;
- Comply with legal, regulatory, customs, and security obligations;
- Improve our website, services, and customer experience;
- Detect, prevent, and address fraud or security incidents.
4. Legal Bases for Processing
We process personal data on the following legal bases: performance of a contract with you (e.g., fulfilling a booking), our legitimate interests (e.g., improving services and ensuring security), compliance with legal obligations, and — where required — your consent, which you may withdraw at any time.
5. Sharing and Disclosure
We do not sell your personal data. We may share it with:
- Carriers, shipping lines, customs brokers, warehouse partners, and other logistics providers necessary to complete your shipment;
- Service providers who support our operations (e.g., IT, communications, and payment services), under appropriate confidentiality obligations;
- Government authorities, courts, or regulators where required by applicable law.
6. International Transfers
Because logistics is global, your data may be transferred to and processed in countries outside your country of residence, including where our partners and service providers are located. We take appropriate safeguards, including contractual protections, to ensure your data is protected to a standard consistent with this Policy and applicable law (including the EU GDPR and Singapore PDPA).
7. Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy, or as required by applicable legal, tax, customs, and record-keeping obligations.
8. Data Security
We implement appropriate technical and organisational measures — including access controls, encryption in transit, and staff training — to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, to request data portability, and to withdraw consent. To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:
SAVA Lines Pte Ltd
#27-01, Peninsula Plaza, 111 North Bridge Road,
Singapore 179098
+65 90050903
hello@savalines.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version. We encourage you to review this page periodically.
Terms of Service
Last updated: 8 August 2026
1. Acceptance of Terms
By accessing our website or using our services, including the eBooking quotation form, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. Our Services
SAVA Lines provides third-party logistics services, including warehousing & distribution, ocean freight forwarding (FCL and LCL), and reverse logistics. Specific services, pricing, and terms for any engagement are set out in the applicable quotation, booking confirmation, or service agreement, which take precedence over these general terms to the extent of any conflict.
3. Quotations and Bookings
Quotations provided through our website or eBooking form are indicative and subject to written confirmation. A binding contract is formed only when we issue a booking confirmation or signed service agreement. We reserve the right to refuse or cancel bookings, including where information provided is inaccurate or incomplete.
4. Your Responsibilities
You agree to:
- Provide accurate, complete, and current information for all bookings and shipments;
- Comply with all applicable laws, customs regulations, and sanctions, including for dangerous goods, restricted items, and export controls;
- Ensure cargo is properly packed, labelled, and documented;
- Obtain all necessary licences, permits, and consents for your goods.
5. Charges and Payment
All charges are as set out in the applicable quotation or service agreement. Unless otherwise agreed, payment is due on the terms stated in our invoice. Late payments may be subject to interest and suspension of services.
6. Liability and Limitation
To the fullest extent permitted by law, SAVA Lines shall not be liable for indirect, incidental, consequential, or special damages, including loss of profit, revenue, or goodwill. Our aggregate liability arising out of or in connection with our services shall not exceed the charges paid by you for the specific shipment or service giving rise to the claim, except where a higher limit is mandated by applicable law (including international conventions applicable to carriage of goods).
7. Insurance
Unless separately agreed in writing, cargo insurance is not included in our services. You are responsible for arranging insurance coverage appropriate for your goods.
8. Force Majeure
We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, port congestion, war, terrorism, government action, or failures of carriers and third-party service providers.
9. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of SAVA Lines or its licensors and is protected by intellectual property laws. You may not reproduce or distribute it without our prior written consent.
10. Governing Law
These Terms of Service are governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Singapore.
11. Contact
Questions about these Terms of Service may be directed to hello@savalines.com.